Customer Information

1. Corporate Identity
2. Reaching a contractual agreement
3. Cancellations and Returns Policy
4. Saving Contractual Data



1. Corporate Identity

Orders made in our online shop result in the forming of a contract with bambach GbR, Karlsbader Str. 28, 74211 Leingarten, Partner: Edith Bambach, Daniela Bambach, Tel: +49(0)7131-6421200, Fax: +49(0)7131-740981, shop@blumat.de, Tax Identification Number: DE815129733, Steuer-Nr.: 03730330035. Head Office: bambach GbR, Peter-Spring-Str. 18, 65366 Geisenheim, Telefon: +49(0)6722-972168, Fax: +49(0)6722-75157, info@tensio.de.

2. Entering into the Contract

That which is presented in our online shop under blumat-shop.de de depicts our offer to you; based on this offer you may enter into a contract with us. The contract becomes official when you send your order to us indicating that you accept our Terms and Conditions. We will send you an e-mail confirmation of the purchase within 24 hours of receiving your order

When you have found a product in which you are interested, you can place it into your shopping cart without obligation by clicking on “In the Cart”. You can see the content of your cart at any time by clicking on “Shopping Cart” You can remove products from your cart by activating the fields for “Remove” and then “Update”. When you are ready to buy the products in your cart, then click on “Cashier”. 

The ordering procedure is comprised of 4 steps. For first time customers, your first step is to set up a customer account under the heading of  “Registration”; here you can give your personal data and address. If you are already a customer, then sign in under the heading “I am already a Customer” with your password. In the second step, you choose under “Delivery Options” the delivery address and type of delivery desired. In the third step, you can change the billing address as well as choose the type of payment and accept our Terms and Conditions of Business. In the last step, under “Place Order”, you have the opportunity to once again check all information and to change or delete data with “Revise”.

Input mistakes can also be corrected by navigating backwards with the Browser or by interrupting the ordering process and beginning over again. The order is registered in the fourth step “Place Order”, when you click on [Order] thereby sending your order to us.


3. Cancellations and Returns Policy

You can cancel your order / contract within one month in written form, without stating any reasons (i.e. letter, fax, e-mail), or, if you have already received your order before the deadline period has expired, by returning the items. The deadline period begins upon receipt of this explanation of rights in text form, however, not before the arrival of the goods by the recipient (when there are repeat deliveries of the same kind of article, not before the first partial delivery of goods) and also not before we have fulfilled our obligation to inform you of your consumer rights according to German law § 312c Paragraph. 2 BGB together with § 1 Paragraphs 1, 2 and 4 BGB-InfoV as well as our obligations according to German law § 312e Paragraph 1 Clause 1 BGB together with § 3 BGB-InfoV. Compliancy with the deadline is met either by sending the cancellation within the appointed deadline period or by returning the goods within this time period. Cancellations and returns are to be addressed to: bambach GbR, Karlsbader Str. 28, 74211 Leingarten, Fax: +49(0)7131-740981, shop@blumat.de.
   
Consequences of Returns or Cancellation

In the case of an effective cancellation, both parties must return any services rendered and, if applicable, the hereby resultant benefits (for example, interest). If you are unable to completely return the rendered services or only partially or in a worsened condition, then you are insofar responsible for compensating the value lost. This does not apply to goods diminished merely by the testing of the item, such as may be done in a store. You are not responsible for diminishment in value, when the product has been brought into operation as directed.

Items that can be shipped as a package are to be returned at our cost and risk. You are responsible for the cost of returning items insofar as these correspond to the items ordered and the items to be returned do not exceed a value of 40 Euro or, when the value is higher, you have not yet paid in full or made a contractual partial payment at the time of the cancellation. Otherwise, returns are free of cost for you. Items that cannot be shipped as packages will be picked up at the delivery address. Obligations for returning payments must be fulfilled within 30 days. The deadline period begins for you upon sending the declaration of cancellation and for us upon its receipt.

Exclusion from the Right of Cancellation

Cancellation rights do not apply for businesspersons as defined by German law § 14 Bürgerlichen Gesetzbuches (BGB) who have acted as agents of commercial or entrepreneurial enterprises when making the contract.


4. Saving Contractual Data

Your order and the data which you have given us in the process of placing your order will be recorded by us and can be reviewed at any time, even after your order is complete, by clicking on “Your Account“.

We will send an e-mail confirmation with all information concerning your order to the e-mail address you have given us. In addition, you have the possibility during the ordering procedure to print out the General Terms and Conditions as well as your Order with all the data that you have given.